worldwide shipping available

Delivery and Returns

UK Delivery

Delivery option Price Delivery estimate
Standard £3 2-3 working days
Signed For £4.25 2-3 working days
Special Delivery £7.50 next working day
Orders over £50 FREE 3-5 working days

 

International Delivery

Order value up to £50 Order value over £50
 Europe £6.00 £25.00
Rest of World £10.00 £30.00

For European and Interntional shipping, delivery time estimates will vary depending on location. Once you've placed an order, you'll be notified of the approximate delivery date. If you'd like to find out the delivery estimate before purchasing, drop us a line at info@roxwellpress.co.uk and we'll be happy to help.

Non-personalised
We aim to dispatch all non-personalised cards and prints within 1-2 working days of receiving the order.

Personalised goods
Personalised goods require a proofing/approval process, and delivery time will be based on the date that the final proof is approved. Wedding stationery has an approximate delivery date of 2-3 weeks from approval, and personalised portraits is 1-2 weeks from approval. For more details on how personalisation works, see our order process information page.

Delivery Company
We use Royal Mail first class for standard UK delivery, and Royal Mail Special Delivery and Parcelforce for tracked delivery. If your order is time sensitive and you require an expedited service, please get in touch and we can organise this for you.

If your order was marked as dispatched and it hasn’t arrived, get in touch with us at info@roxwellpress.co.uk.

Returns and Exchanges
Unused and unopened orders may be returned within 14 days of receipt for a refund. Delivery charge and return postage will only be refunded if the item is faulty. Once we receive the returned item(s) we’ll process your refund as soon as possible, crediting the original payment method. This does not apply for personalised orders.

Personalised orders are non-refundable after the order is confirmed. Upon final approval of your personalised order we cannot accept returns due to errors such as misspelled words etc. By approving your final proof you accept responsibility for the text and layout as shown. If errors are discovered after proof approval, we will charge for any reprints required.

Address for returns:

Roxwell Press
34 Curzon Road
London W5 1NF